Privacy Policy

 

LAST PUBLISHED: May 6, 2019

This policy describes how Fancy Face Inc. (collectively, “Fancy Face”, “we”, “us” or “our”) collects, uses, and shares the information we you visit our website or when you otherwise transact with us. The types of information that Fancy Face collects from you and the situations in which we collect information are outlined below.  We take your privacy SERIOUSLY and will take all measures to protect your information.

This privacy policy discusses the “personal information” that Fancy Face obtains from you on www.fancyface.ca (the “Site”), in store, in connection with the Fancy Face Membership Program  (“Fancy Face Membership”), in connection with marketing offers. When we use the term “personal information” we are referring to information that is connected to your name. This may include things like your e-mail address, mailing address, birthday, telephone number, photographs, personal images, or beauty profile information you provide such as hair color and eye color, or information about the products you purchase, when those pieces of data are stored with your name. Any information that is not connected to your name is not considered personal information.

This privacy policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this policy.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).  We refer to this information as “Order Information.”

As part of the Fancy Face Membership program or if you participate in any promotions or competitions we run, we may also collect, any information about yourself that you choose to submit or post or that relates to your interactions with Fancy Face such as your: Instagram/YouTube handles, personal characteristics such as a description “about you,” skin tone and type, skin concerns, hair colour and type, hair concerns, eye colour, age range, conversations, photographs, videos, and product reviews “Fancy Face Member Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Fancy Face Member Information.

How Do We Use Your Personal Information?

Fancy Face primarily uses the personal information that it collects to provide you with products, information, and services. We may use your information to track your purchase history and to contact you for account and promotional purposes. We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service.

If you use any features made available to you on our website by a third party it may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Fancy Face may share de-identified information (i.e., information that is not directly connected to your name) in the following circumstances in addition to those identified above:

Behavioural Advertising – We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

How We Protect Your Information

We realize that our customers trust us to protect their personal information. We take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.

Minors

Note that we do not intentionally collect any personal information from children under the age of 16. If you are under the age of 16, you can look at our websites, but you should not make a purchase, register, or submit personal information to us.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. You should review our privacy policy periodically so that you keep up-to-date on our most current practices. We will note the effective date of the latest version at the top of each policy.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@fancyface.ca or by mail using the details provided below:

Fancy Face Inc
3 Strathdee Dr
Etobicoke, Ontario M9R 1A3