Shipping and Returns

 

Shipping

All items are shipped within 24-48 hours from when the order was placed. Orders are not shipped on weekends or holidays.
Standard Canadian Flat Rate: $15.00cad to arrive in 7-10 business days.
Expedited Canadian Flat Rate: $30.00cad to arrive in 3-5 business days.
Standard US Flat Rate: $20.00cad to arrive in 2-7 business days.
Delays may occur in the case of extreme weather or if shipping to remote areas.

Signature required upon delivery. If receiver is not home to accept and does not pick up the package at location provided by the carrier, Fancy Face will bill the customer to re-ship.

Please note that due to air safety regulations, we cannot ship orders containing hazardous materials (sprays, nail polish and products with high alcohol content) through Canada Post. Thank you for your understanding.


Change submitted orders

Fancy Face cannot modify orders that have been already placed, but we will always do our best to accommodate your needs.


Report order problem

If your order is missing a product, contains a damaged item, or other concern, please contact a Fancy Face customer representative via email us using our contact us form. To expedite your request, please have your order confirmation number available or enter the order number in the contact us form. We will always do our best to accommodate your concern as efficiently as possible.


International Shipping

We offer flat-rate shipping to the United States. All prices are in Canadian Dollars ($CAD).

We utilize various international couriers such as DHL, UPS, and Purolator. We do not require a signature upon delivery, but in some cases, the courier may request this, or ask you to pick up the parcel from their office, at their own discretion.

** We cannot ship to United States P.O. Boxes. Please enter a complete civic address. **

We estimate an average transit time of 2 – 7 days for all US-bound shipments, however some destinations will be subject to longer transit time, or weather delays. Most orders to mainland USA will be delivered within 7 business days.
Please contact us if you have any questions, prior to placing an order. We’ll also be able to confirm delivery is available to your location and advise you which courier is most likely to be used for your destination.
In some rare instances, Fancy Face Inc. may cancel & refund your order if the shipping address is incomplete, a PO box, or considered remote / unreachable by our couriers.

Fancy Face Inc. cannot take responsibility for duty fees, taxes, brokerage fees and shipment delays due to customs and cross-border transit. Duties and taxes are calculated upon crossing the border, based on the market value (actual price before any promotions) of the product and not the price after promotions or sales.

Our price does not include duty, tax, or customs fees. You will not be reimbursed for these fees, if applicable in your region.

At this time, we cannot utilize a customers’s own customs brokerage account, and all fees will be billed to the recipient, payable via the courier.

Applicable sales taxes will be applied upon checkout, to orders with a Billing address in Canada.

Orders will include a tracking number and will be insured for the total declared value, up to $300.

We regret that we do not ship outside the United States and Canada, at this time, for orders placed at FancyFace.ca


Returns

Fancy Face Inc. does not allow returns or exchanges to its products due to the personal nature of the products.