Shipping and Returns

Shipping

We use Canada Post Shipping for delivery of our products.
All items are shipped via Canada Post, within 24 hours from when the order was placed. Orders are not shipped on weekends or holidays.
Standard Canadian Flat Rate: $15.00cad to arrive in 7-10 business days.
Expedited Canadian Flat Rate: $30.00cad to arrive in 3-5 business days.
Delays may occur in the case of extreme weather or if shipping to remote areas.

Please note that due to air safety regulations, we cannot ship orders containing hazardous materials (sprays, nail polish and products with high alcohol content) through Canada Post. Thank you for your understanding.


Change submitted orders

Fancy Face cannot modify orders that have been already placed, but we will always do our best to accommodate your needs.


Report order problem

If your order is missing a product, contains a damaged item, or other concern, please contact a Fancy Face customer representative via email us using our contact us form. To expedite your request, please have your order confirmation number available or enter the order number in the contact us form. We will always do our best to accommodate your concern as efficiently as possible.


International Shipping

We regret that we do not ship outside Canada at this time for orders placed at fancyface.ca


Returns

Fancy Face Inc. does not allow returns or exchanges to its products due to the personal nature of the products.